Regional authorities will oblige to respond to complaints in social networks

Language Functions | Making and Responding to Complaints

By 2019, a monitoring system will begin to operate throughout the Russian Federation «Incident management», which will monitor the reaction of regional authorities to complaints on social networks. About it reports RBC.

The project was developed by the company «Medialogy». «Incident management» is an autonomous browser-based system for responding to citizen dissatisfaction. Monitoring will be carried out by keywords in five popular social networks: Instagram, FB, VK, OK and Twitter. Testing has already begun in ten regions.

Regional authorities will oblige to respond to complaints in social networks

All analysis data is sent to the regional administrator, who determines which messages need to be answered, distributes them between structures and groups them by topic. Several comments on one topic become «incident», and the official response will be automatically redirected to all thematic posts in each of the social networks.

The system conducts continuous statistical analysis to monitor the reaction of local authorities to grievances. The data is available to both the defendants themselves and the Kremlin.

Recall that «Gazprom» beat big data theft.

text: Ivan Malichenko, photo: ISO Republic 

Regional authorities will oblige to respond to complaints in social networks

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